At CrossFit Thurrock, we aim to keep our cancellation policy fair, transparent, and straightforward. We understand that circumstances can change, and we’ve outlined below the options available should you need to end or pause your membership.

Cancellation Due to Medical Reasons
If you are unable to continue training due to illness, injury, or pregnancy, you may be eligible to cancel your future membership payments.

To apply, you’ll need to provide a letter from your GP, consultant, or midwife confirming that you are medically unable to participate in exercise.

If your request is approved, your future payments will be cancelled, less a £30 admin fee.

Cancellation Due to Relocation
If you move more than 15 miles away from CrossFit Thurrock, you may be eligible to end your membership early.

You’ll need to provide evidence of your relocation, such as:

A letter from your employer, solicitor, or letting agent, or

A utility bill or Council Tax bill showing your new address.

If your request is approved:

Only your next scheduled monthly payment will be due in full & your membership will then be cancelled.

The notice period begins from the date your cancellation request form is submitted.

Financial Hardship (Redundancy or Significant Reduction in Income)
If you’ve been made redundant or experienced a significant reduction in income, you may be eligible for a temporary payment break rather than cancelling your membership.

Supporting evidence will be required from:

Your employer (if employed), or

Your accountant (if self-employed).

If approved:

Your membership payments will be reduced to £0 for up to two months.

These paused payments are not deferred, owed, or repayable. This is simply our way of supporting you during a difficult period while helping you stay active.

Cancellation for Any Other Reason
You may choose to cancel your membership at any time.

To terminate your agreement early, the next three scheduled membership payments must be paid.

Important Information
Submitting the cancellation form is mandatory.

Verbal conversations, emails, text messages, social media messages, or notifying a coach do not constitute notice of cancellation.

For example, even if you’ve told a coach that you’re moving away, your cancellation will not begin until you have completed the official cancellation request form below.

Any payments scheduled before your cancellation has been processed will continue to be collected as normal.

CrossFit Thurrock reserves the right to terminate any membership immediately at its sole discretion.

Where applicable, a pro-rata refund will be issued for any unused membership period. Following termination, the individual will no longer be permitted to attend training sessions or participate in CrossFit Thurrock activities.

Once your cancellation request has been received, a member of our team will contact you to confirm the details of your membership ending.

This final step forms part of your membership agreement and must be completed before your cancellation can be finalised.